Conditions

BOOKINGS AND PAYMENT METHOD

Enquiries and bookings are accepted through our web site, by post, by e-mail, by fax or in person at the Vila Rova Hotel’s front desk. After booking, the customer confirms that he is familiar with the General Terms and Conditions, and that he fully accepts them. To consider the reservation valid, the customer has to send the required information to the hotel and, if necessary, pay a deposit or provide a valid credit card number as a guarantee. In order to check the validity of your credit card and to guarantee the booking, the Vila Rova Hotel reserves the right to apply for card authorisation. The remainder is to be paid directly at the reception the night before departure. Reservations can be confirmed via e-mail, fax or online. Guests are required to present a copy of their reservation upon arrival at the hotel.

SERVICE COSTS AND TOURIST TAX

Service costs represent the amount per room or per person per day as highlighted on the price list. Additional services are not included in the main price and are paid additionally by the guest. Please note that the maximum number of people per accommodation unit is one or two people. Please contact the hotel directly for additional beds before reservation, as there is usually no space to accommodate an extra bed. Tourist tax is not included in the price of accommodation. In accordance with the Republic of Croatia's Law on tourist tax, the customer is required to pay a tourist tax when paying for accommodation services.

RESERVATION CHANGES AND CANCELLATION

Should the customer wish to change or cancel a reservation, he must do so in writing. Please keep in mind that no fee will be charged when cancellation or modification of the reservation is made up to 2 days prior to the arrival date. Please note however, that after that time, in the case of cancellation, early departure, changes to the reservation or in case of no-show, the hotel will charge 100% of a one night stay.

GUEST CHECK-IN AND CHECK-OUT

Check-in is possible after 3:00 pm on the day of arrival. Check-out is at 11:00 am on the day of departure.

SAFETY AND VALUABLES

The hotel is not liable for any loss of luggage or personal belongings if they have not been registered and were placed outside the safe. The hotel does not bear any responsibility in the event of death, illness or injury of anyone in the hotel, outside the standard coverage of the insurance policy, if an adverse event has not been caused directly by the hotel or due to the negligence of its staff.

OBLIGATIONS OF THE CUSTOMER

Upon arrival, guests must present a valid identification document at the reception and shall abide by the house rules of the Vila Rova Hotel. We reserve the right to terminate the contract and stop providing services if guests violate the provisions of the house rules and if their behaviour damages or disturbs other guests at the hotel.

OBLIGATIONS OF THE VILA ROVA HOTEL

The main obligation of the Vila Rova Hotel is to ensure the quality of the service provided, in accordance with the rules and regulations. The Vila Rova Hotel will endeavour to fulfil its obligations in full in order to ensure you have a very pleasant stay.